In a fast paced industry that is fueled by accelerated growth and innovation, we simply try to make a difference.
We want to make it easy for our customers to do business with us. Everything thing we do, from the products that we make, to the way we interact with our customers, and the policies we create that guide us, are driven from that simple directive.
We strive to provide our customers the necessary tools and assistance they need to make informed decisions. We never stop trying to make things better. When it comes to LED lighting solutions we want to make it simple to understand, effortless to adapt, and easy to use. This is what we call “the Diode difference”.
Who We Are
We are passionate about sustainability, specifically energy conservation and the role LEDs play in producing healthy indoor and outdoor environments. It is this passion, which drives our pursuit to provide high quality products at affordable prices.
In a fast paced market full of innovation and new technology, we strive to provide our customers the necessary tools and assistance they need to make informed decisions. When it comes to LED lighting solutions we want to make it simple to understand, effortless to adapt, and easy to use.
As we grow so does our commitment to our customers. We listen and actively work to improve product features and designs by engineering our products to meet the needs of our customers. We specialize in both residential and commercial type lighting products that may be used in a variety of different applications, which can transform any space into a work of art. By customizing our product to fit your needs, the options are endless and we are excited to explore these opportunities with you.
Our website is continuously being updated with new information about our product lines and accessories, which include specification sheets, wiring diagrams, educational tutorials, videos, and more!
We know you will enjoy our latest product offerings and formally invite you to . . . Experience the Diode difference.
Our Core Values
Diode LED is much, much more than an LED lighting company. Like all companies, we are a composite of the people that make up the organization. We come from all different backgrounds and experiences, but we all have many things in common with each other . . . and with you!
Keeping It Simple
LED lighting can still appear to be the wild frontier for many that are reviewing the benefits and applications of LED lighting for the first time. Diode LED is making an effort to keep the process clear, simple and rewarding for all who are ready to explore the merits of LED lighting.
LED lighting is an extremely fast paced industry, and Diode LED is right out front developing and providing the next generation of LED products that our customers can count on for years to come. In our product design and our infrastructure, we strive to “do more with less”.
Provide A Positive Customer Experience
We continuously strive to make it easy and desirable for our customers to do business with us.
Our employees demonstrate a passion to make a difference and will run through walls to deliver results and leave a legacy. Ours is a personal business and we take pride in providing the best service for our customers and their customers.
We deliver without a doubt to create value for our customers. We do what we say and take action to make things right; not just to fight the fire but to improve for the future. We innovate continuously to create competitive advantage through our people, technologies, processes, products and services.
Saying thank you easily rolls off our tongues because we overcome the challenges and celebrate the triumphs, together. We are quick to collaborate and provide candid yet respectful feedback. We are always looking for, and recommending better ways to do things. Stretching and learning experiences happen every day and we reward employees who demonstrate excellence in all that they do.
We achieve through our people; our connection with customers is personal and is a differentiator for us in the market. Our passion for success and relentless initiative results in a fast paced workplace that is professionally challenging and personally rewarding. We ask the tough questions, expect a lot from ourselves and hold ourselves, and others accountable because that’s what it takes to sustain business and leave a lasting legacy.
Our full service Customer Service Department is available from 7:00 am – 5:00 pm (Pacific Standard Time), Monday - Friday and easily reachable by phone, Fax, e-mail, or Live Chat. Our Customer Service Representatives are available to help our customers understand the features, advantages and benefits of each of our products and product lines, whether comparing them to traditional incandescent, halogen, or fluorescent lighting, or just understanding the differences between our own selection of products. Once you have made your selection, we can assist with configuration to ensure that you have everything you need to complete your installation.
We strive to provide as much education as we can regarding LED lighting. Our web site is continually updated to provide information about our product families and accessories. We provide a lot of information, including product sheets, Frequently Asked Questions (FAQs), Assembly and Wiring Diagrams, tutorials, and videos to help you select the products that best fit your application and to help you assemble and install them.
Our Green Values
“Green” can be an overused term these days and its easy for most to easily ride the “Green” bandwagon and take artistic license with the use of the word, whether or not, they equally embrace the spirit. We are not perfect, and we don’t claim to be saints, but we do what we can to reduce our carbon footprints and we can, and will, always will look for opportunities to do more. Not because it is a corporate responsibility, but because it is a value that we hold dear.
LED Lighting Solutions
We not only sell a wide variety of LED luminaires and lighting components, but we use them throughout our organization.
In an effort to have an office with low energy consumption, we invited an energy auditing team to assess our facilities. Because we don’t have a need for air conditioning, our heating units are energy efficient and we illuminate our workspaces with sunlight and LEDs, we were awarded high marks for having a very energy efficient office. Of course, we prefer sunlight, but in those instances where and when we need some extra light, we use many different types of LED luminaires in a variety of applications.
For example, we use the following:
Offices, Lounges, Conference Areas – Retrofit LED Luminaires,
Desks / Work Areas – LED Strip and LED Bar task lighting
Kitchens and Employee Lounge – LED Strip and LED Bar under cabinet and accent lighting along with LED Wall Washers for accent lighting
Warehouse – LED High Bay lights and retrofit luminaires
Hallways – Exit Sign Retrofit Kits
We do our best to stay away from plastic when we can. We avoid packing our products in clamshell plastic, which presents products well, but is difficult to open and often goes unrecycled and ends up in landfills. We are packing more and more of our products in cardboard boxes and are researching and investing in more ways to create and use more recyclable packing, including less plastic, styrofoam, and more recyclable cardboard. We are also researching the use of cane paper and soy based ink.
Packing and Shipping
We try to avoid using plastic and Styrofoam. We pack with crumpled recycled paper instead of “peanuts” , plastic air bubbles, and Styrofoam.
We recycle everything that we can. Cardboard, glass, plastic, and technology.
We have even created and purchased recycled furniture. There is a way to save our landfills and still have stylish accommodations
When possible, we try to print less paper and use electronic processes. Instead of printing and faxing, we prefer to scan and e-mail. We try to print as little paper as possible and store our records on company servers instead of in file cabinets
We try to e-mail invoices, when it works for our customers, and would prefer electronic ACH payments or credit card transaction instead of checks. But the bottom line is working closely with our customers to present our values, but still let the customer work within theirs.
Public Transportation and Bicycles
Our offices are strategically placed near public transportation, allowing our workforce to use mass transit to get to work. In addition to using mass transit, a significant portion of our workforce either carpool, walk, or bike to get to work.