Communicating Responsibly is one of our core values and a key to our success. We believe in doing every thing possible to stay in touch with our customers and making it easy for our customers to do business with us.
General Contact Information
(877) 817-6028
info@DiodeLED.com E-Mail
Main Warehouse
Routine shipping and receiving is performed out of our main warehouse. This is the location where product is received through common carriers and product is shipped to our customers.
Freight Policy
Our complete freight policy is detailed in the Terms & Conditions of the Distributor Net Price Sheet.
Customer Pick Ups
Many local customers can pick up product directly from the warehouse, during normal business hours, to save time and/or shipping expense.
Returns
Our complete return policy is detailed in the Terms & Conditions of the Distributor Net Price Sheet. No returns are accepted without prior approval and a Return Materials Authorization Number (RMA). Shipment should be made to the following address:
Diode LED
Attn: Returns
1175 Park Ave
Emeryville, CA 94608
Contact Data:
1175 Park Ave
Emeryville, CA 94608
(877) 817-6028 (Option #1)
Customer Service Department
(877) 817-6028 (Option #1)
(415) 592-1596 FAX
info@DiodeLED.com E-Mail
We want our customer to Experience the Diode Difference. A part of that experience is that we want to “Make It Easy For Our Customers To Do Business With Us”. That includes the way we support your business and your customers. It includes everything from producing and supplying you with quality products, at good value, maintaining a well stocked warehouse, handling your purchase orders, phone calls, inquiries, packing your order completely, shipping efficiently, economically, and quickly, providing competent technical support, streamlined invoicing, and even processing and accepting returns.
Whenever you need help with understanding specific products and their applications, configuring an application, reviewing schematics, technical drawings, analyzing bids, placing a purchase order, tracking a shipment, or even returning merchandise for any reason, there is a Customer Service Representative waiting to help you.
The Customer Service Department is open Mondays – Friday (excluding holidays) from 7:00 am (PST) until 5:00 pm (PST). There are many ways to contact Customer Service: Phone, Live Chat (on the web site), FAX, e-mail, or if you are local, many of our local merchants visit us daily.
Purchase Order Placement
We accept Sales Orders (SO) and Purchase Orders (PO) 24/7 via FAX and e-mail, and will respond, during normal business hours, with a PO Receipt Confirmation. If you do not have your own Purchase Order Form, you can download one from our website.
You can email Sales Orders and Purchase Orders to: info@diodeled.com
You can FAX Sales Orders and Purchase Orders to: (415) 592-1596
Shipping
Sales Orders or Purchase Orders received by 2 pm (PST) will be shipped the same day (assuming all items are in stock and you are current in your payment to us).
If any items are back ordered, or if your account is not current, you will be contacted by a Customer Service Representative to notify you, discuss, and determine a course of action.
You should receive an Order Shipment confirmation and tracking number.
Technical Help
Technical help is always available whenever you need help with any of the following:
- Understanding specific products, their features, advantages, and benefits
- Specific product applications
- Configuring an application
- Reviewing schematics and/or technical drawings
- Analyzing bids
- Placing a Purchase Order
- Tracking a shipment
- Returning merchandise for any reason
There is a Customer Service Representative waiting to help you.
- You can email your questions, drawings, specifications, etc to: info@diodeled.com
- You can FAX your questions, drawings, specifications, etc to: (415) 592-1596
- You can speak to a Customer Service Representative by calling: (877) 817-6028. If you call during normal business hours and there are no representatives available to immediately help you, you will either be prompted to hold or the leave a message.
- Stop by in person. The Office is open from 7:00 am – 5:00 pm, Monday – Friday.
- You can chat live with a Customer Service Representative using the link at the top of every page on our website.
Returns (RMA Process)
Our return policy is detailed in the Terms & Conditions of the Distributor Net Price Sheet. For a complete copy of the RMA Return Policy, click here. No returns are accepted, without prior approval, and a Return Materials Authorization Number (RMA #). You can download a blank RMA form from our website www.DiodeLED.com
Shipments should be made to:
Diode LED
Attn: Returns
1175 Park Ave
Emeryville, CA 94608
Track a Package
You should receive a Tracking Number when shipment of your order is confirmed. But in the event you do not have that information, you can contact either the Customer Service Department or the Shipping Department anytime to check on the status of an order or to get a Tracking Number.
Warranty
Diode LED warrants that all products are free from manufacturing defects in material and workmanship under normal use and service for a period of five years (5 Years) from the date of original shipment. For full Warranty information, please see our Terms & Conditions. Please consult the store where you purchased your product, or contact Customer Service for additional details on Warranty inquiries.
Request A Catalog
You can always download a current copy of our catalog from our website www.DiodeLED.com or you many request that catalogs be shipped to your business or residence by contacting Customer Service.
The Customer Service Department is open Mondays – Friday (excluding holidays) from 7:00 am (PST) until 5:00 pm (PST). There are many ways to contact Customer Service: Phone, Live Chat (on the web site), FAX, e-mail, or if you are local, many of our local merchants visit us daily.
Purchase Order Placement
We accept Sales Orders (SO) and Purchase Orders (PO) 24/7 via FAX and e-mail, and will respond, during normal business hours, with a PO Receipt Confirmation. If you do not have your own Purchase Order Form, you can download one from our website [Link]
You can email Sales Orders and Purchase Orders to: info@diodeled.com
You can FAX Sales Orders and Purchase Orders to: (415) 592-1596
Shipping
Sales Orders or Purchase Orders received by 2:00 pm (PST) will be shipped the same day (assuming all items are in stock and you are current in your payment to us).
If any items are back ordered, or if your account is not current, you will be contacted by a Customer Service Representative to notify you, discuss, and determine a course of action.
You should receive an Order Shipment confirmation and tracking number.
Freight Policy
Our complete freight policy is detailed in the Terms & Conditions of the Distributor Net Price Sheet.
Customer Pick Ups
Many local customers can pick up product directly from the warehouse, during normal business hours, to save time and/or shipping expense. Please contact Customer Service to schedule an appointment to pick up product directly from the warehouse.
Shipping
Sales Orders or Purchase Orders received by 2:00 pm (PST) will be shipped the same day (assuming all items are in stock and you are current in your payment to us).
If any items are back ordered, or if your account is not current, you will be contacted by a Customer Service Representative to notify you, discuss, and determine a course of action.
You should receive an Order Shipment confirmation and tracking number.
Freight Policy
Our complete freight policy is detailed in the Terms & Conditions of the Distributor Net Price Sheet.
Customer Pick Ups
Many local customers can pick up product directly from the warehouse, during normal business hours, to save time and/or shipping expense. Please contact Customer Service to schedule an appointment to pick up product directly from the warehouse.
Returns (RMA Process)
Our return policy is detailed in the Terms & Conditions of the Distributor Net Price Sheet. For a complete copy of the RMA Return Policy, click here.
No returns are accepted, without prior approval, and a Return Materials Authorization number (RMA). You can download a blank RMA here.
Shipments should be made to:
Diode LED
Attn: Returns
1175 Park Ave
Emeryville, CA 94608
Track a Package
You should receive a Tracking Number when shipment of your order is confirmed. But in the event you do not have that information, you can contact either the Customer Service Department or the Shipping Department anytime to check on the status of an order or to get a Tracking Number.
Accounting and Finance Department
Our Accounting Department handles all the financial transactions for the company and may be contacted as follows:
General Contact Information:
Phone: (925) 271-7538
Email: accounting@diodeled.com
FAX: (925) 402-0925
Credit Department
We generally accept credit card prepayments for transactions and also routinely issue credit terms to credit worthy customers. For credit consideration, a customer should submit a completed and signed credit application, noting their Diode Sales Representative, and supply a copy of their resale license. For new customers or dealers desiring to become customers, the Customer Service Department can provide you with the necessary contact information to the appropriate Sales Representative.
Email: info@DiodeLED.com
[Link] to Credit application
Accounts Receivable
We send invoices out via email or regular mail.
We accept payment via Credit Card, Check, ACH Transfer, Wire Transfer or PayPal. Please contact the accounting department to discuss the method of payment that best suits your organizational needs. For payment by check:
Mail Payments To:
Diode LED
PO Box 2294
Orinda, CA 94563
Sales Department
Diode LED is a wholesale LED Lighting Supplier and does not sell directly to consumers. Diode LED uses a network of independent Sales Representatives that are responsible for placing our line within different types of retail locations (Dealers) within specific geographical territories.
How to become a Sales Representative for Diode LED
If you are an Independent Lighting Sales Person or Sales Company representing Lighting Showrooms, Electrical Distributors, or Hardware Stores and are interested in representing the Diode LED product line, please feel free to contact our National Sales Manager.
How to become a Retail Customer of Diode LED
If you are a Lighting Showroom, Electrical Distributor, or Hardware Store and are interested in representing the Diode LED product line, please feel free to contact the Sales Representative in your area, our National Sales Manager or our Customer Service Department for assistance.
How to Reach a Sales Representative for your location
You can contact the Customer Service Department to help you locate your Sales Representative.
How to Reach our National Sales Manager
You can contact the Customer Service Department to help you locate reach our National Sales Manager.
How to Reach our Customer Service Department:
(877) 817-6028 (Option #1)
(925) 592-1596 FAX
info@DiodeLED.com E-Mail
Where to purchase our product
Diode LED products are sold throughout the US, Canada, and the Caribbean in Lighting Showrooms and Electrical Distributors. Hardware Stores and several Internet Retailers offer some limited products. Most of our Retail Locations showcase a Diode LED Display, which allows you the opportunity to sample different LED lights to find the best product for your specific application.
Even if you can’t find a location near you, you can purchase through most retail locations via the phone and Diode LED can ship the products directly to your home or business.
Click here to find a location near you.
Human Resources
We are always on the lookout for good people, and we are looking for the best of the best. If you share our values, are determined, bold, and agile, we want you to bring your passion for accomplishment to Diode LED.
We don’t let best get in the way of better nor does bureaucracy slow us down. We are passionate about what we do. We love the challenge of figuring it out. We offer opportunities to stretch and grow each day. Does this sound like the type of company you have been searching for?
If you are a self-starter who thrives on big challenges, you will love working at Diode LED. We aren't looking for just anyone… we are looking for top talent in their domains who are also street smart and ready to run through walls to get it done. It sounds like a great place to work doesn't it? Well, it is! If you are looking for a career move that is less about corporate doublespeak and more about results, you have found the best next step for your career. We are Diode LED – and you can be too.
Webmaster Reporting
In a continuous effort to provide content updates regarding our products and services, we can occasionally make errors or discover better ways to clarify information. We gladly welcome input regarding any information that could be clarified or incorrect information that needs adjusting regarding our catalog, supplemental product sheets, website, wiring diagrams, tech sheets, etc.
Please report any suggestions to the Customer Service Department and they will be forwarded to the Marketing Department and Web Master.
(877) 817-6028 Customer Service Department Phone
(925) 592-1596 FAX
info@DiodeLED.com E-Mail